Answers in seconds.
Sources on every one.
Trailmark answers customer questions from your help pages, policies and manuals, and links the exact line it used.
Free 14-day pilot on your own documents. No card.
Can I return boots I've worn once?
Trailmark
Yes, within 30 days if they were only worn indoors. Pack them in the original box and start the return from your order page.
1Returns policy2Start a return
Returns policy, section 2
Shoes may be returned within 30 days if worn indoors only and sent back in the original box. Refunds go to the original payment method.
1,240 support teams answer with Trailmark
Every answer shows its working
Your team sees each conversation, the answer Trailmark gave and the lines it came from. Fix an answer once and it is right from the next question on.
Inbox
- Maya LinWhere is my order?Answered
- Omar HaddadChange my delivery addressAnswered
- Grace KimDiscount code not workingWith Sam
- Luis OrtegaDo you ship to Canada?Answered
- Ava BrooksSwap boots for a size upAnswered
Maya Lin, website chat
My order was meant to come on Tuesday and it still hasn't. Where is it?
Trailmark
Sorry it's late. Your order is with the courier and due on Thursday. If it hasn't arrived by Friday, we'll send a replacement or a full refund, whichever you prefer.
1Delivery times2Late orders
Sources used
1Delivery times
Standard orders arrive in 2 to 4 working days. Tracking updates once the courier collects the parcel.
2Late orders
If an order is more than 2 days late, offer a replacement or a full refund.
Fix this answer
Answers your team would sign off on
Trailmark only says what your own pages say, and it shows where it read it.
Sources on every answer
Each reply links the help page, policy or manual it came from, with the line highlighted. Customers can check it, and so can you.
Says when it doesn't know
If your pages don't cover a question, Trailmark says so and passes it to your team instead of guessing.
Hands over with the whole chat
When a person takes over, they see the conversation, the order and what Trailmark already said.
Learns from your fixes
Correct an answer once and the fix is used from the next question on. Nothing to retrain.
Your documents stay yours
Your pages only answer your customers and never train anyone else's tools. Delete them and they're gone within a day.
Reads where your answers live. Replies where customers ask.
Connect your help centre and shared files in minutes. Trailmark answers in your website chat and inbox, and checks an order when the question needs it.
Live in an afternoon
Connect your pages
Point Trailmark at your help centre, policies and shared files. Most teams are connected in about 10 minutes.
Check its answers
Ask it your hardest customer questions in a private preview and fix anything it gets wrong.
Go live
Turn it on in your website chat and inbox the same day. Your team sees every conversation.
What support teams see in the first month
We stopped typing the same delivery answer 80 times a day. When Trailmark isn't sure, it hands over, so nobody gets a made-up reply.
Arguments about what the chat promised stopped. Every answer links the policy it used, and customers read it themselves.
We connected our help pages on a Tuesday morning and it was answering customers by lunch.
An answer is only as good as the page behind it.
Pricing that grows with your questions
Every plan starts with a free 14-day pilot on your own documents. No card.
Starter
$79 a month
For a small team with one website.
- 1,500 answers a month
- Website chat
- Handover by email
- Sources on every answer
Growth
Most chosen$249 a month
For busy teams across chat and email.
- 8,000 answers a month
- Website chat and email inbox
- Handover to your help desk
- Answers in 31 languages
- Weekly report of unanswered questions
Scale
Custom
For large teams with extra security needs.
- Answers priced by volume
- Single sign-on
- Data kept in the EU or US
- A named success manager
Prices in US dollars, billed monthly. An answer is one reply to a customer question.
Questions support leads ask us
Anything else, ask us in your demo or email hello@trailmark.example.
What happens when Trailmark can't find an answer?
It tells the customer it doesn't know and passes the chat to your team with everything said so far. It never fills a gap with a guess.
Which documents can it read?
Help centre articles, web pages, PDFs, Word files and shared drive folders. If your team can open it, Trailmark can usually connect to it.
How long does setup take?
Most teams connect their pages in about 10 minutes, then spend an afternoon checking answers in a private preview before going live.
Will it make things up?
Trailmark only answers from your own pages, and every answer links the lines it used. If those lines don't cover the question, it says so.
Do you train AI on our documents?
No. Your documents and conversations are only used to answer your customers. Delete them and they're removed within a day.
Can customers still reach a person?
Yes, at any point. They ask for a person and your team gets the whole conversation, so nobody has to repeat themselves.
What counts as an answer?
One reply to a customer question. Greetings, handovers and questions Trailmark passes to your team aren't counted.
Can we try it before paying?
Yes. Every plan starts with a free 14-day pilot on your own documents, and no card is needed.
See Trailmark answer your own questions
Book a 30-minute demo. Bring three questions your team answers every day and watch Trailmark answer them from your pages.
Free 14-day pilot on your own documents. No card.